Office Policies

The providers and staff at La Follette OB-GYN & Aesthetics appreciate that you have chosen us for your Obstetrics and Gynecology care. In order to facilitate a positive relationship, we want to share some of our office policies and practices with you.

We are always eager to hear your feedback on how we can do a better job for you. Please feel free to speak with your physician or any staff member directly if you have suggestions or concerns.

Current Patients

To schedule an appointment, for any reason, please call the office, schedule online, or use our secure Patient Portal.

New Patients

To schedule a New Patient appointment, please visit our secure Patient Portal link or call our office at (415) 461-1949 during business hours. On the day of your appointment, please plan to arrive 10-15 minutes before your scheduled appointment to allow time for registration. Please bring with you any relevant medical records, a current photo ID, and your current insurance card.

Insurance

Please present your insurance information at each visit and notify us immediately of any changes so we may properly direct claims. It is always helpful to us if you familiarize yourself with the details of your individual coverage. Some policies are quite comprehensive, while others may not cover Well Woman Examinations, such as IUDs, medications, or fertility services. Some benefit packages cover only ‘sick’ care, while others cover only ‘preventive’ services. We will work with you to optimize your benefits.

Prescriptions

Our physicians write prescriptions that will be valid for 1 year. When a refill is needed, please call your pharmacy directly.

You may call our office to assist with your request or send us a message through our Patient Portal. However, please allow 24 hours for processing. Please note, we are unable to fill prescriptions at night or during the weekend.

Fees & Copayments

Copayments and cash payments for regular office visits are due at the time of service. Our office will automatically bill you for all deductibles and fees not covered by your health plan. For surgeries and in-office procedures, such as IUDs, your portion of the deductible or co-insurance is due at the time of service. We accept cash, checks, Visa, MasterCard, and debit cards. Sorry, no Amex. A $25.00 fee is applied to all returned checks.

Medical Records, Disability Forms

For HIPAA compliance, all requests must be in written form, signed by you. We process these requests as fast as we can. Please allow 3-5 business days for records requests and disability forms. Please be sure you have completed your portion of any disability or FMLA forms or completed your full records release. There is a $15.00 fee, to cover the costs of supplies, for a copy of your entire chart.

Missed Appointments

We assess a $75 fee for missed appointments not canceled at least one business day prior to the scheduled visit.

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Greenbrae - Marin County OB-GYN and Aesthetics

Focus on Women’s Health

La Follette OB-GYN and Aesthetics offers women’s comprehensive obstetric and gynecological care including high-risk prenatal care, well women care exams with STD testing and birth control choices, as well as minimally invasive surgeries and popular non-invasive lasers such as MonaLisa Touch, SculpSure, and Icon.

Our goal is to provide each woman with the best and most personalized service oriented OB-GYN care possible.

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We're happy to answer any questions you may have, feel free to call us at
(415) 461-1949